Professional Display Solutions

The following is a list of solutions to frequently asked questions and applies to the majority of Sharp's Professional Displays.

Can't find the answer you are looking for? Select your model from the list on the right.

Where can I obtain a User Manual for my Sharp Professional Display?

Visit the Product Downloads page. Select the Professional Displays Product Category, your Product model number, and the Manuals File Type.

 

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Is there a Quick Setup Guide available for my Sharp Professional Display?

Check the Product Downloads page. Select the Professional Displays Product Category, your Product model number, and the Manuals File Type.

 

View Product Downloads

Where can I find a catalog of stands and brackets for my Sharp Professional Display?

Visit the Star Program Directory page and browse the listings of third-party products and services that complement Sharp’s award-winning professional display products

 

View Star Directory

There is no picture on the display.

Check the following:

  • Is the Main Power switch off?
  • Is the monitor in Standby Mode? (The Power LED would be orange)
  • Make sure the correct Input is selected from display or from the remote.
  • If external equipment or controllers are connected, make sure the equipment is operating.

The Remote Control does not work.

Check the following:

  • Are the batteries installed correctly?
  • Are the batteries drained?
  • Is the Remote Control pointed towards the monitor's remote control sensor?
  • Is the Menu Display hidden or disabled?

This is a picture but no sound.

Check the following:

  • Is the sound muted?
  • Make sure the volume is not set to minimum.
  • Are the audio cables properly connected?
  • Is the correct audio input selected?

Video is unstable.

The signal may be incompatible

Try the Automatic Screen Adjustment when the D-SUB (RGB) or DVI-I (analog) are being used.

Sound from Left and Right speakers is reversed.

Are the Audio cables properly connected?

Sound is heard from only one side.

Check the balance setting in the Audio Setup menu.

Are the Audio cables properly connected?

Why does the Input mode Automatically change?

When the AUTO INPUT CHANGE is set to On and there is no signal present in a selected mode, the AUTO INPUT CHANGE will automatically change to a mode where a signal is present. The input mode may also change in the following cases:

  • When a computer is in Standby mode
  • When video play is stopped on the playback device

Why is "AUTO DIMMING" displayed?

When the internal temperature of the monitor rises excessively the brightness of the backlight automatically decreases in order to prevent a further rise in temperature. If you attempt to use the Brightness controls on your Remote Control unit while the monitor is in this state, "AUTO DIMMING" will then be displayed and you can not reset the brightness.

Remove the cause of the excessive temperature rise.

The Power LED is flashing Red.

"STATUS (xxxx)" appears in the corner of the screen. The Hardware has a problem. Turn off the monitor and request a repair from an authorized Sharp dealer. (When the Satus Alert is set to OSD & LED. This will vary depending on the setting.)

The POWER LED is flashing alternately Red and Green when TEMPERATURE is displayed in the corner of the screen.

When the internal temperature of the monitor rises excessively, the brightness of the backlight decreases automatically in order to prevent high-temperature related problems. When this occurs, “TEMPERATURE” is displayed on the screen and the Power LED flashes red and green alternately. (When TEMPERATURE ALERT is set to OSD & LED. This varies depending on the setting.) If the internal temperature rises further, the monitor automatically enters standby mode. (The Power LED continues flashing red and green alternately.)

Remove the cause of the excessive temperature rise. -If the monitor enters standy mode due to a rise in temperature, to return to NORMAL display mode, turn the power switch off then on again. However, the monitor will enter Standby Mode again if the cause of the temperature rise is not eliminated. Check whether the monitor is placed at a location where a quick rise in temperature is likely. Internal temperature rises quickly if the vents on the monitor are blocked. Internal temperature rises quickly if dust accumulates inside the monitor or around the vents. Remove dust if possible. Ask SHARP dealer about removing internal dust.

The video from the PC/AV HDMI input terminal does not appear properly.

Is the setting for HDMI1 or HDMI2 of INPUT SELECT on the SETUP menu correct? Refer to the Operations Manual for the correct setting.

Is the HDMI cable HDMI standard compliant? The monitor will not work with cables that are not standard compliant.

Is the input signal compatible with this monitor? Refer to the Operation Manual for the correct setting.

 

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The video from the DVI-I input terminal does not appear properly.

Is the setting for EDID SELECT (DVI-I) of INPUT SELECT on the SETUP menu correct? Refer to the Operation Manual for the correct setting.

Is the input signal compatible with this monitor? Refer to the Operation Manual for the correct setting.

Turn off the power to the connected equipment and then turn the power on again.

If the monitors are connected in a daisy chain, turn off the power to all the monitors connected in a daisy chain and then turn the power on again.

 

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The video from PC/AV D-Sub input terminal does not appear correctly.

Is the setting for D-SUB of INPUT SELECT on the SETUP menu correct? Refer to the Operation Manual for the correct setting.

Is the input signal compatible with this monitor? Refer to the Operation Manual for the correct setting.

 

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The video from the Display Port does not appear properly.

Is the input signal compatible with this monitor? Refer to the Operation Manual for the correct setting.

If the monitors are connected in a daisy chain, turn off the power to all of the monitors that are connected in a daisy chain and then turn the power back on.

The Control Buttons do not work and there is no picture.

Load noises from outside may be interfering with normal operation.

Turn off the power and turn it on after waiting at least 5 seconds, and then check the operation.

The monitor makes a crackling sound.

The monitor makes a crackling sound.

This happens when the cabinet slightly expands and contracts according to change in temperature. This does not affect the monitor’s performance.

The remote control’s buttons for operating the HDMI- connected device do not work.

Is HDMI CEC LINK set to AUTO under INPUT SELECT on the SETUP menu?

Switch to a different input mode, and then try switching the input mode back to HDMI.

The video from the HDMI input terminal does not appear properly.

Is the HDMI cable HDMI standard compliant? The monitor will not work with cables that are not standard compliant.

Is the input signal compatible with this monitor? Refer to the Operation Manual for the correct setting.

 

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The video does not appear properly even after the DisplayPort STREAM setting is changed.

Try restarting the monitor and computer.

Is the video card MST (Multi Stream) compatible? If not, set to SST (Single Stream).

Power LED flashes Red. Status (XXXX) appears in the corner of the screen.

Hardware has a problem. Turn off the monitor and request service from your authorized Sharp dealer.

When status alert is set to OSD & LED. This varies depending on the setting.

The video from PC RGB, AV COMPONENT, or AV VIDEO does not appear correctly.

Is the setting for BNC of INPUT SELECT on the OPTION menu correct? Refer to the Operation Manual for the correct setting.

Is the input signal compatible with this monitor? Refer to the Operation Manual for the correct setting.

 

Find Operation Manual

Where can I download Sharp Digital Signange Software?

Visit the Professional Displays page and go to the Options section

 

Professional Displays

Where can I find the Operation Manual for Sharp Digital Signage Software?

 

If you still need assistance with your Sharp Professional Display please contact 1-800-BE-SHARP.